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Managing Client Expectations

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Managing Client Expectations
1 CPD

Managing Client Expectations

24/09/2020 11:00 AM - 12:00 PM 

SPONSOR/S:

OVERVIEW:

 This seminar will explore the whims and whimsies of clients and examine ways in which you can manage your clients expectations and meet your professional services obligations.

SPEAKER:

Geoff Hoare
Graaph Design

Geoff Hoare is a Past President and Life Member of Design Matters (BDAV). He runs Graaph Design, a successful, award-winning building design firm. Geoff served on the Building Practitioners Board for 11 years up to it being wound up in 2016, and still assists the VBA when called upon. During his BPB activities, he was involved in the audit of Building Designers, as well as inquiries involving Registered Building Practitioners, and also carried out more than 1,200 draftsperson registration assessments. He also prepared VCAT expert evidentiary reports on behalf of the BPB in defence of rejected application appeals. Geoff is a passionate advocate for ensuring all designers continually improve their professionalism, and all his presentations for the BDAV have always been highly acclaimed. This is a great opportunity to learn from this very experienced and highly-respected professional.

FAQs:

CPD Points: 1 Non Technical CPD point. This will be recorded in Design Matters Members' CPD Manager within 5 business days following the event.

Cancellation Policy: We know that situations sometimes arise preventing you from attending. However, Design Matters does incur costs in organising these events. If you find you cannot attend, cancellation fees may apply.

Privacy Policy: Design Matters respects your privacy. Registrant data captured at this site in not disseminated to any third party, but is used solely by the Design Matters to confirm your registration.

Disclaimer

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